Our Reviews

I had the pleasure of working with Erick Smith who quickly resolved and issue I had been going through for 4 months. He was extremely professional and easy to talk to.

The customer service was excellent never have a bad experience when I go there.😊

it was fine

Quick and excellent service

Patrick is great! Always explains what’s happening and very informative

Multiple service issues were completed on time

My appointment was for 10:30AM. I arrived at 10:20AM and checked in at the front desk. A little past 11AM someone finally came over and told me your vehicle is checked in and the team has started on the work. It should take about 1 hour. This was a brand-new vehicle and the first safety check with oil change. So, nothing more than a routine check. At 12:30 I went up to the front desk and asked if the vehicle was ready which I had to wait another 15 mins for someone to tell me almost. Overall, the service on the car was excellent but the amount of time waiting without any communication and scheduling was very disappointing.

Everything was done well and in a short amount of time.

I called in the morning to get an oil change sometime that day and I was told to bring my car in at 1pm. I appreciate them doing that for me in such a timely fashion.

Worst service. I never come back. Rude manager and attitude people are working. Bad service

Very professional my advisor was awesome.

Great job by the entire team, especially given my limited time I could spend at the dealership. It was a quick and easy transaction. David gave me a quote immediately with my trade in factored in, and Kevin did a great job with the transaction process. Pascal was very friendly and informative with the coverage options and paperwork process. Would do business again.

I dealt with Patrick the service manager He was excellent, The work was timely. He used my coupon, Patrick was friendly and informative The reception area was excellent

Overall my experience was good. I had a couple warranty issues (leaking radiator hose, directional issue, roof stiffeners installed). Parts needed to be ordered and a return trip was rescheduled. I picked up my truck in the evening and didn't get a good look at the state of the interior until this morning. There are multiple scratches on multiple surfaces of the interior as well as a deep gouge in the piano black shifter housing panel. While the service is great, I'm not happy with the condition my vehicle was in upon return.

Very positive experience. Aaron was great to work with and made the whole process smooth and easy for us. Pascal was also very knowledgeable and easy to work with on the financing side.

My vehicle was stuck at Best's service department from November 2024 to February 2025. During that time I was left in the dark for days/weeks at a time. I was only texted about my vehicle, recieved little to no phone calls. Every time I was set to come pick up my car (which was there for warranty/recall covered repairs), new items would be wrong with it preventing me from doing so and costing me more and more money. Steve Tucker tried to lie to me when the transmission that was replaced in my car was faulty. He was perfectly fine sending a family with young children home with a transmission that didnt work just to get us out of his hair. I was charged for a rental because Best kept my car sitting on their lot for no reason and with no explanation. No one could tell me why my vehicle was there for so long. My car seems to have a couple thousand extra miles on it now and is completely knocked out of alignment. My experience was a nightmare and after over a decades worth of vehicle purchases (4, was about to be 5 but won't be now) and service visits we will not be returning. We are also reaching out to Chevy and the Better Business Bureau.

Took me early. Got the hard to find part I needed in one day. Completed the job quickly and correctly. Service advisor Patrick is great to work with.

Inspection sticker, very streamlined in and out no issues

The service department at Best Chevrolet is always honest and straightforward couldn’t ask for more. My new service advisor Katie was a pleasure to work with, communication about my service needs were extremely helpful.

I was treated with dignity and respect. This dealership doesn’t give you a lot of BS. They give you the bottom line and then you can make a decision.

QUICK AND EASY

I didn't wait to long for my car to be doing

Everyone there is very pleasant

Kate is the best!!

Quick and easy service visit and lounge was perfect to get some work done. Thanks!

Steven is the associate I deal with at each visit. He is friendly, professional and always lovely to see.

Great Service!

Kate wad awesome, great communication and excellent service.

Kate was great

Ed was very patient, helpful and had a great sense of humor.

Good job

Great job

Quick check in and car was ready in less than 2 hours

My advisor was great. Very informative, knowledgeable, timely

They took care of me right away. Everything was prompt. No big wait time went well.

I had another great experience yesterday. The patience and professionalism are two qualities that i was very impressed by. Rich answered all my questions, and worked with me to find the car with the characteristics that i was looking for.

Brought in for a check engine light, was done within 24 hours, quick and efficient!!

My car was in need of a few services and I was on a tight timeline as I needed a sticker. I spoke directly with Arial in service who assisted in my needs, getting me an appointment and after car review recommended additional services to my vehicle that I approved. It was a pleasant experience and I'm very satisfied with the outcome.

I met Nicole in service today. She was gracious, smart, funny and well informed. She kept me up to date as my service progressed.

Everyone, especially Eric Smith and Daisey, were very accommodating.

Service was prompt and efficient

Friendly and helpful people

Every visit to Best Chevrolet has been a good experience.

Great experience

As I told Patrick, my Service Advisor, I am a paying customer (60 years); and it is extremely disappointing when I have to check the technician's work to find a job was not fully completed. My generation had great pride in their work. It seems to be becoming a thing of the past. I was also saddened to learn two more employees are no longer at Best. I find the dealership has changed over the past few years. I have always written glowing reviews. Tie rods needed to be ordered so I will be returning tomorrow to have that work done. I am hoping this visit will be a positive experience.

Na

Thanks again Kate and her team of techs, never disappointed keep it up!

There was lack of urgence and attention to customer, from when I walked in from the desk to the service rep and to the rental car staff. Communication was less than stellar. There was no verbal communication/ explanation of what was done and why it happened. I felt as there was more communication for an up sell rather than focus on the the issue as to why the car broke down. IE oil changes, brakes etc.

Great service

Professional and friendly service. We have bought a car from Richard Lucero two times now and he is a wonderful salesperson. He is very attentive and helpful with great communication. The best car buying experience we have ever had. Highly recommend Richard and Best Chevrolet.

always great. soup to nuts

Friendly service, clean waiting area.

Quite good as usual!!

Brought my daughter’s car in for brakes squeaking. Shouldn’t be brakes because it was just bought within the year and only driven about 4000 miles. Was charged $50 to say it’s not brakes but they recommend a couple expensive services based on age and mileage. I feel these should have been done before selling the used car. So nothing was resolved and it cost us $50. I should not have to pay $600 in maintenance after only driving 4000 miles.

Very easy and accommodating from start to finish!

Overall, the service and communication were excellent. I had an unexpected service needed (my truck broke down on Saturday. Kate explained the process and made sure I got a ride to my original destination. Kate contacted me to go over the diagnosis and costs before any work was completed. Alternative transportation was needed and she took care of that. The repair (alternator and battery) was completed timely and professionally. Thank you again. Fred Williams.

Kate in service is awesome. Wouldn't want anyone but Evan working on my C8!

Communications were great at the start, but once my car was finished Communications ended. Thing weren't completed to my satisfaction and I have a couple questions that haven't been answered because response has been lackadaisical at best now that I've paid.

Once again I received great service that exceeded my expectations. I called with my issue and was able to drop off my truck for service the very next morning, given an uber home and kept up to date on the status throughout the day. Once it was determined it needed to stay the weekend I was given a loaner vehicle until the problem was fixed. Nicole Hayes provided excellent feedback during this process and helped with forms needed for a subsequent insurance claim. This is why I always use Best Chevrolet for all my service needs. Great people and great customer care!

Problem was investigated and solved while I waited. I received frequent updates on the status of the repair , everything was done great..

I came in for an oil change, tire rotation & and inspection sticker on Thursday the 10th. Whoever put the inspection sticker on my windshield did a messy job. He didn’t put it on the same spot as the original sticker & he left adhesive on the windshield. Frankly, it looked like my 5 year old granddaughter put it on. I got the adhesive off so all is good, but I just feel like I shouldn’t have had to

As always, the service managers are great. I was, however, disappointed to have to put new brake pad and rotors on a car I bought only six months ago with adding many miles.

Steve is the best. He's always looking out for me and my vehicle

everyone did a great job

Everything went great. Employees were very friendly.

Great service experience with Ariel.. Before I even sat down with him to talk about the service I had requested, he had taken the time to check out my service history and my warranty. He recommended service that was ended with my sensor on my tire and got it taken care of. Great !

I enjoy bringing my car to BEST, the service folks have been immensely helpful. Most recently I started going to Ariel. He is GREAT! Thank you for having such a friendly group of people.

Everybody was very professional.

I'm honestly a little confused why I got this survey. I dropped my 2020 camaro off at Best Chevy on 1/7/25 for a scheduled appointment, and as of today 3/24/25, service has still not been completed. I'm waiting on them to replace the convertible top. I provided them with the replacement on 1/7/25 and was told it would "be a couple weeks." Each time I check in, when I get a response, I'm told "oh yeah the tech is gonna start in the next couple days," or something like that. But it's been almost 3 months I haven't had a vehicle because I've been waiting for the "Best" Chevy dealership (scary thought). I've followed up with customer care as well (Customer Care Case 9-14760632374), but they barely get back to me and don't seem to be much help. There was one week where no one at all would get back to me. I looped in the sales manager at Best Chevy and a few random GM/Chevy executives because literally no one would get back to me. And I actually still haven't gotten any sort of reply to that email chain. I had to call the dealership again and again to get an update. Still waiting on the car. They still have my car. So, yeah, thank you for the opportunity to provide feedback.

I generally have good service at the dealership from a customer service perspective. I have a long standing performance issue with my Silverado since the day I purchased it that has never been fully resolved. I am sure there are constraints placed on the dealership by corporate when it comes to the issue but as a consumer it has caused much frustration. The vehicle came with faulty injectors and some have been replaced but some remain. I can generally tell when the performance is suffering and bring it in for service but what I feel when driving it daily doesn't get recognized by the techs. The experience has left a bad impression when it comes to what vehicle I will choose for my next truck.

Everyone was great and do helpful. They made the process so smooth and easy.

Longer wait than usual

Friendly people. They fixed problem right away.

fantastic people thanks to Jonathan and Sam Mullin

Always great service. And accomodations

After a drive to cape Cod I know the problem is road noise not tire noise.motor trend says trailblazer awd lt has “LOUD CABIN ,it’s cabin can be a din of sound from road noise,it could use a quieter cabin”.my ears are ringing now from the drive back.Ed Ferragamo is a five star salesperson,mild mannered,quite knowledgeable and offered to help with any questions I have in the future.thank you Ed.what do you have at BEST I can trade in on?even low mileage used.Brian Sime

This was the third time they cancelled my warranty repair due to overbooking. They indicated they would reach back out when they have time. No work was ever completed unfortunately.

It all starts with a phone call, then Kate gets my truck right in for service. 2nd Best Chevrolet Techs, diagnose, and make repairs. Lastly Kate follows up what more can you ask straight forward. Thanks

Usually when I drop off my vehicle I explain to them this situation and then I’ll get a phone call, usually within half hour or so to let me know what the situation is on their end as far as fixing it, how long, how much etc. This time it was probably 2 1/2 hours before I heard from anyone and I had to go ask what was going on with my vehicle. And I was told that it was either a setting problem or it needs to be diagnosed to find out the problem. And she eventually told me that they still hadn’t figured out what it was. And then a gentleman from the showroom area was surprised I was still waiting there so he went to check on the situation. And when she came over the next time to talk to me she said it’s not a setting issue and they need to keep it to do diagnostic testing on it. I could not wait around because I had already waited for like 3 1/2 hours. I went home and looked at the settings and it works fine now. So now I have trust problem with the mechanics because they did not know it was an easy setting fix. Or did they just want to try to take advantage of a female and charge me more money for these diagnostic testing. Long story short, just not the normal experience with staff and mechanic knowledge that I have had in ALL the years of going to Best Chevrolet.

everything went well

The purchase process was smooth and easy. Our Sales Rep. Ed did a great job answering our questions during the purchase process.

Nick my service advisor Was great

Very friendly & efficent. Great experience

While the ultimate service was fine, I am disappointed that the invoice misstated what I said. I said the smell was coming from the seats, and car matts when I opened the car door. I did not state that it was when the car was running and using the vents. The odor was not coming from the vents. I replaced the matts on my own, and I could still smell a bad odor when I opened the door. Service frigi fresh, air filter, and car detail. While the car smells okay now, I am curious what it will smell like in a few days.

Sean the service manger is great. I had some specific scheduling needs and Sean made it happen.

Very seamless experience.

Always a pleasure to have service at Best

Always have a great experience, Steve was professional, friendly and helped me out.

Fixed the problem in a timely manner.

Adviser did not show up

Was a pleasure doing business with best Chevy. Vehicles surpassed our expectations along with sales and finance team.

The name says it all, called for an appointment, asked for a Wednesday and mind you it was Monday. No problem Oil change , tire rotation and safety check done less than 90 minutes, Thanks again Kat and your team of techs

my service tech .Steven is great ! always take care or the problems big or small .

Prompt, timely and with courteous attention.

Na

My business visit was unrewarding, but that had nothing to do with the service. My '02 vet is so old that the parts needed are no longer available. Perhaps BEST could provide an "after market site" for we OLD FOLKS to search..... or reference a classic car repair aficionado for we older folks.

Purchased a 2025 Silverado LT with the help of Kevin McGowan. Kevin made the process simple and painless.

The service rep. was efficient, courteous and did her best. to get my car fixed as swiftly as possible.She also got me a leased car to use while my car was being repaired very quickly.

nothing to complain about

Thank you for Ariel Diaz for taking care of the issue of my car.. Thank you also to Ed who guide me to get my first ever car..

To date my buying experience was perfect no issues

Very quick service

Ed and the team were great! Smooth process

One star lost due to incomplete service- “complimentary multi point inspection” service was not completed. Lost second star because I had to ask for print out and if the service was completed.

I needed a system reboot ,first upgrade was not successful . Kattie was very helpful and great customer service . Thank you

The staff was very professional and friendly.

My experience with Best Chevy was very positive thanks to Ivan Esposito and Kate Gemmill . They both went above and beyond.

I was given a loaner for the time they had my car, which was much needed! They also fixed my car correctly! ❤️

The past few times I have been into the service department, my time has been wasted by the advisor seemingly forgetting to retrieve my vehicle from the shop. I am a fairly patient person, but when waiting prolonged periods and questioning the advisor and their reaction being clear that they forgot is getting frustrating. This is becoming a consistent problem when I am visiting the service department. I was also told I needed 4 new tires, when I recently had 2 tires replaced, and when questioned why I am being told I need all 4 tires replaced, an explanation was not able to be provided. I am feeling like the dealership is out for money rather than the better good of the consumer, and this is starting to lead me to want to use a different mechanic.

I came in for one tire pressure sensor replacement and a sticker. I received an oil change that I was charged but never requested and now all of my sensors are not working. There are also two valve stem covers missing which were there before and I was told by the service rep that I would receive a call on Monday and it is now Wednesday with no communication. did get my sticker as requested but overall the service was not the quality I normally receive at Best.

usually very good. today I waited almost an hour beyond the estimated time. was told after an hour that the fuel filter needed to be replaced. onboard reading said 58% remaining . estimate to repair was an additional $250 (for a $25 part) so I deferred then still waited 1/2hr till the car was ready. Last time when filter was at 30% remaining I questioned changing and was told to wait longer.

I feel they are honest and trustworthy. All items were fixed in a timely manner.

No Comment

Very good!

fast and friendly, the service was great

Ariel took great care of me. Kept me up to date on what was happening in terms of time and the technology. Best stands behind its customers

Very prompt, friendly, helpful. Need to take it easy on the use of email or at least get the name right

My car was taken right away, and the service manager came and introduced himself to me and explained what was going to be done, and approximately how long it would take. The car was done around the time he said. He came back and explained what was done and told me where the car was. Very good service!

On point as always, honest and straight forward. Thanks to Kate and her team of technicians

Very good service, as always. Advisor Kate Gimell new her job. What the car needed and exact time to repair. And she helped me with refund for first oil change on new car. Very clean dealership, and good coffee! Thank you.

Super easy and communicative

Great service

SERVICE ALWAYS EXCEEDS EXPECTATIONS

Everything was fast and because it was the first visit it went free. So it went great!

Always excellent service.

On time. Courteous representatives

Service was for just oil change, tire rotation & mainteance check. All done swiftly & easily.

Went in for a routine oil change and happened to have a conference call that I needed to be on for work. Steve Tucker was able to set me up in an office so that I could have that call uninterrupted. It was fantastic, everything worked out perfectly. Steve continues to go above and beyond in his customer service and how he works with his clients. He's the reason I keep coming back for my servicing needs at Best Chevrolet.

Fast efficient professional

It was easy, quick and efficient.

My car’s work was completed in a timely manner. The staff at Best Chevrolet is always friendly

Appointment was quick - was taken on time and only had to wait about an hour overall which was the time frame the service tech communicated to me. Appreciated the promptness and professionalism of the team

outstanding as usual. friendly and competent

I called in the morning and I was able to schedule an oil change at 2:30

Well organized,job well done.thank you.

I brought my car in because the intermittent wipers weren't working correctly. they inspected them and told me there was no issue. I left the dealership and tried the wipers and they still were not working so I went back and showed the service dept and they took the car back to the garage and came back and told me they had to order new switch for wipers. I was disappointed they could not figure out such a simple problem.

I came in for a state inspection sticker and they discovered that the the car needed a software update. They took care of everything promptly

Needs two very urgent issues taken care of , and couldn’t wait for an appointment. Steve from customer care was able to help get my car in for service That Day. It was much needed & much appreciated!

I was surprised that an oil change would take 1.5 hours. I made an appointment for a reason with the belief that an oil change should not take that long. The tech knew that I would be remaining on site with my 3 year old child while we waited. After 1.5 hours of waiting, I saw my vehicle parked back out front, apparently finished. The tech never returned to let me know the 1.5 hour oil change was complete. I’m very put off by my experience and will not be returning or recommending Best Chevy for service.

Service Manager, Patrick, was a breadth of fresh air.

From the time I arrived everyone was so nice. Nick and Sean were great to work with and communication was great.

I had an amazing experience purchasing my vehicle at Best Chevrolet! The process was smooth from start to finish, and I couldn’t be happier with how everything turned out. Alexis and Kevin were absolutely great—professional, knowledgeable, and genuinely helpful every step of the way. They made the entire process easy and stress-free. If you’re looking for top-notch customer service and a team that truly cares, I highly recommend working with Alexis and Kevin at Best Chevrolet!

Always an easy process and Patrick is so welcoming and helpful

everyone is professional

Professional

Great communication and wonderful staff!! Especially Nicole

Tied up my car several days to replace a trim on my tail gate After 3 days I took my truck back Took another week to get the part Also GM would not repair a dent only roof even though it’s well documented that it happens from car washes

Great experience this time. Seemless.

Amazing experience with a very knowledgeable sales team

Kevin was wonderful to deal with. No pressure and very relaxing experience. Will definitely be passing along his name to others. Thank you.

Greeted warmly. Service rep explained what they planned to do to my car and the time it would take. Experience very pleasant..

N/

Nicole is the Best Service Manager always puts the customer 1st and listens specifically to the customer.

Very professional and accommodating! Would recommend to anyone!

Always good. And it’s nice they have a registry on site

From the moment you drive up to the service door, you know that Best personnel have your back. We have had nothing but good experiences there. Thank you! Great cars too!

Best Chevy is always the best experience and Aaron Markella in sales and Nicole Hayes in service are unbeatable!

My vehicle history was reviewed and recommended service was explained with a service advisor, who was great! Work was completed promptly and with a smile. My only recommendation is I dropped the truck off in great condition as I just cleaned the interior. Upon service completion when my vehicle was done I noticed mud on the door and floor mat on the drivers side, oil from dirty hands on the steering wheel, seat adjusted forward and the back of the seat manipulated and the radio station changed. I find it to be a common courtesy to return the vehicle in the same condition it was dropped off. A cover should have been placed on the floor mat and on the steering wheel to prevent this mess. Paying premium for service you expect a level of quality when you pick your vehicle up. Unfortunately this did not occur.

I have over 300 in ev charges funds on hold. The dealership never explained that happens. I can’t do that I rent and cannot install a 240volt. I had explained that prior they assured me 120v would suffice. That was a lie. I travel 70 miles a day and I tried plugging in I only got 5 miles my landlord won’t change the outlet. I wanted to return the car they said no how it that their problem and wouldn’t help me If I could give zero stars, I would. My experience with Best Chevrolet was not only disappointing — it was outright insulting. After purchasing a 2025 Chevy Equinox EV, I quickly found myself in a financial nightmare. When I returned for help or clarification, I was met with rudeness, deflection, and blatant misinformation. They had the audacity to suggest I roll over $14,000 in negative equity into another car — a move that would bury me in debt. When I raised legitimate concerns about the hidden costs of EV charging (like multiple $75–$100 holds every time I charge, which adds up to $400+ weekly), I was told, “How is that my problem?” and “You’re the customer — why didn’t you ask?” As if I’m supposed to know more about EV ownership than the people selling them? Even worse, I was falsely told that you can’t return a car in Massachusetts — which is untrue and manipulative. Instead of support, I got sarcasm and excuses. And when I asked about EV charging logistics, I was brushed off because “they’re not a charging company.” Best Chevrolet has no business selling EVs — or cars, frankly — if this is how they treat paying customers. Save yourself the stress and financial damage. There’s nothing “Best” about Best Chevrolet.

Went great

Fast and efficient. The people were great to deal with!

Great dealership service.

All went smoothly. Price for oil change seems high.

Overwhelming work and customer service. Real professionals.

Patrick, your service rep. was great. Took pictures of my problem and made sure it was fixed by the right mechanic. You have a great employee working there that cares about your customers and their issues.

I would begin by saying that I would give my Advisor, Kate Gemmill that fifth star. I'm always greeted warmly and she is quick to get my car on its way for servicing. My only disappointment is my car never gets washed - something that BEST advertises as a perk for working with them. It is a little thing because overall I have been extremely pleased with the work done at Best!

Hi, I went to find out why my a/c wasn't working right i have had the same problem with the a/c, and the. Heater, it seems always something wrong this time was the a/ c, when I dropped it off this time, got into a rental when the guy i spoke with said the rental was on best Chevrolet , no charge, and I got charged for it, then the girl told me, when I called her back, she said there was no charged on the dye in the a/c, she said that the dye was put in my a/c to make sure it doesn't leak, I had my oil change done and a vacuum, that all together should of been $150.00 not $500.00, I was shocked of that amount, I was already late for work, I'm thinking about going to another dealership, I was screwed, if Peter Dodd was there this would of never happened, Donna

The dealership took my vehicle in on time and the work was done in about 1 hour.

It was a good experience. Henry helped us find the car we wanted and was super helpful. The only negative was that we got the wrong type of plates and for the amount we paid in document fees that really should not be acceptable

Great - quick & easy visit!

Everyone was so nice, from sales manager, David, salesperson, Daisy to the financial person, (Pascal). I did purchase the car and I am thrilled with it. When I came back to pick up, Daisy referred me to another sales person, Ed as she had the day off, but she kept me informed of everything that was going on several times. Ed was also so very helpful with connecting everything up in the car. He also emailed me some helpful Hints as I was having problems with my phone! Great experience for sure! Great Staff!

Two hours for a scheduled oil change

Had my taillight fixed! Got a quote a week before on the part and labor and when job was done they told me $40 more than quote! I was not happy had to get angry and argue price ! I have been a customer since 2014! 3 cars 2 trucks with you people! Anthony Centrella

I was late and they still took me

I dropped the vehicle off on July 1 and didn't receive it back until July 18. It was a C8 Corvette? The passenger side of the vehicle was making a bottom out noise for a little while. Their tech was able to duplicate the sound immediately, but it took almost 3 weeks for them to figure out what they needed to do. I suggested it was a shock, being under warranty, they suggested to me that they could not replace this unless they saw signs that the shock didn't work. I had to get the manager involved and ultimately they did replace the shock. vehicle is no longer making those noises. I'm not sure why it took 3 full weeks to get rid of this problem.

it was simple straight forward and enjoyable

Always have excellent service when im there.Thanks !!

Oil change, uneventful

Timely & responsive

Everyone is so polite and friendly

This process took a little bit longer than I would have liked. There just needs to be better communication between the sales team about their vacations and time off to the people buying cars

Friendly and fast service, as usual !

Excellent from start to finish!

I had made a 9am appointment for routine service - an oil change. I received a text after dropping the vehicle saying I could text with the advisor. I went next door to Derby Street to do some shopping. At 10:30am I hadn't heard anything and texted the advisor. I received no response. I called at 11:00am, spoke with another advisor who said he would check on the vehicle. He put me on hold, came back 5 minutes later and said he would have to call me back. At 11:30am he called me and said the vehicle would be ready at 12:30pm. This put me in a difficult spot as I had to pick up my children from camp. Long story short I am confident they forgot about my vehicle. I had also asked for it to be washed and when I picked it up, it wasn't washed. All-in-all it was a really bad experience.

When I call to schedule service, and the service turns out to involve nothing more than the issues noted in the call, and I am informed that it will take 90 to 120 minutes, I want to be out of there in that time frame. 3 hours is unsat.

very courteous employees at Best Chevrolet

TEN STAR EXPERIENCE AS ALWAYS.

Always a pleasure working with the staff at Best Chevrolet. Kate and her team go above and beyond. Thanks again

I had a bit of a wait until a service person talked to me about why I was there. No check ins to let me know how long it would be or the status of my vehicle until it was gone. The service person didn’t use the coupons I gave him so the front desk person picked the best one when I was checking out. But other than that the service was great as usual.

It’s always a warm and well atmosphere the minute you drive into the lot at Best Chevrolet in Hingham, MA. Friendly and professional always!

i took my car to best collision center they kept me informed and did a great job Abby was very good and courteous

Kevin was a great person to deal with. He was honest and helpful throughout the process. David checked in and was very pleasant.

Quick and painless

Felt like I was getting the run around. Was told it would be done next day and it took a week.

I was treated unprofessionally and dishonestly. I spoke with service manager and he apologized for the actions of his employees

best provided excellent service timely and courteous

ALWAYS a friendly place ALWAYS on time

As a long standing customer, with at times 3 vehicles being serviced by BEST. This last experience was rather frustrating. One of our vehicles is a 02-C5. This is a rare bird, but being rare is not an excuse for service quality. Vintage corvettes NEED a corvette mechanic. If BEST doesn't have one, or only one that is over worked, the customer would rather hear the truth....so they could move on.

I was able to get an appointment pretty quickly which was amazing. Nina kept me up to date on what was going on with my car giving timelines and suggested maintenance. She answered questions I had and was able to get back on the road quicker that I expected.

Always pleasant

Always overcharging and doing stuff that does not need to be done. Absolutely ridiculous

Over 4 hours for what I was told would take 1.5 hours on the phone .

Great service

Service was great, I was advised in adequate time and the job was completed when I expected

no problems service was great

Kate was wonderful! Explained everything. I felt she was very honest and gave updates as needed.

Buying a Tahoe from Best Chevrolet was an absolutely fantastic experience from start to finish. The dealership had a great selection, and everything about the process felt smooth, professional, and hassle-free. From the moment I walked in, I felt like a valued customer—not just a number. What really made the difference was working with Kevin McGowan. Kevin was incredibly knowledgeable, patient, and genuinely friendly. He took the time to listen to what I was looking for and made sure I found the perfect Tahoe that fit our needs. There was no pressure—just honest, helpful guidance. His attention to detail and commitment to customer satisfaction made the entire experience enjoyable and stress-free. I couldn’t be happier with my new Tahoe or the service I received. If you’re thinking about buying a vehicle, I highly recommend going to Best Chevrolet and asking for Kevin McGowan. He truly made it a five-star experience.

Very happy. Fast and good service.

Great

Great service as always.

Always a good

As always, the service is excellent and the staff is very friendly. Nina is especially great—she consistently helps me with my car issues and even takes the time to educate me a little each visit. I really appreciate her support.

Dave Fieldman and Alexis Benitez made my car buying experience pleasant and seamless. Financed a new Trax and drove it home the next day. I’ve bought vehicles from Dave Fieldman at Best Chevy several times and have never been disappointed.

Wife had to return to dealership 2 different service lights on/on dash Not good Not acceptable

We have leased 4 cars from Best Chevrolet over the past 10 years. We have had the pleasure of working with Kevin McGowan, each time. We find him personable, honest, and always works with us to secure the best opportunities for a new vehicle.! He is the best! Kevin introduced us to Pascal, i this week,, in the finance department to work with us to confirm the numbers. Pascal was very knowledge and spent a long time helping and explaining the finances. We have always brought the car into the Best Chevrolet Service department, we always ask for Steve, in the garage. He is also very personable and very knowledgeable when it comes to servicing our vehicle. We think very highly of Best Chevrolet, it is very important to use that we buy American and shop locally. My husband is a retired union man, and always asks if the purchase is made in the USA! If not, we walk away! Everyone we interact with at Best Chevrolet continues to impress us! Give everyone a consideration, perhaps a bonus?

Friendly staff. Job was done on time

3 days to get a oil change and a new tire .

EXCELLENT

Always warm and great service at BEST! Just the best!!

It was done very well!

My right rear directional light was not working. It was very near closing time on a Saturday. Traffic was very heavy. I was very concerned about driving without both rear lights working. With the very limited time available at Best Chevrolet, my car was quickly taken into the service center where the problem was resolved. Many thanks to the service department.

Steve in service is the best! He took care of everything from start to finish. Such an asset to the dealership

Excellent experience. David and Kenny were very professional and knew exactly what we wanted

Customer service was great. Time waiting for work to be done was reasonable. I was disappointed with the complementary car was as I had to leave there and pay for a wash. There were stains of soap and water all over my vehicle.

Always a great experience everyone is always friendly.

I got very good tires but it took 2-1/2 hours to get them installed!

did everything as I expected as always, a pleasant experience

Steve Tucker was my service representative. He is a testament to the Best Chevrolet family. Thanks Steve!

Everyone was personable, helpful and knowledgeable. We are already fans of Best Chevrolet’s service department and now are fans of the dealership. Love our Equinox!

Friendly, timely and efficient

Very friendly and professional

Brandon did a great job at getting all of the repairs done on my vehicle covered under my extended warranty. and providing me with a loaner vehicle.

I was actually told the truth about my tires and my breaks, last time I was there I needed breaks and tires, not this time, but next month I will get new tires, , thank you for being honest Donna

It was a very nice experience.Everyone was helpful and kind.Service was done in a timely manner. I have zero complaints.

My experience at the dealership this time around regarding my 2020 Chevy Trax was not great

Nina was fantastic. Efficient and timely

Kevin’ and Pasquale were very helpful knowledgeable and easy to talk to Highly recommend

Very well done. Aaron was great

My honest opinion is that the quality of customer care has gone down drastically since Scott Shulman left. When I pulled up, a kid (employee) sat at the door, looking at his phone. He made no movement toward my car. I got out of my car and went inside. Inside, my name was not on the list for service. I was in the system but no one had transferred my name to the daily service list. People inside were polite and fairly capable but the general appearance is at about a C plus when it used to be an A plus. Very disappointing and after giving Best my business for about 25 years, I will most likely go elsewhere to purchase my next car.

Went in for my annual inspection sticker and also to have my cooling system checked out as there was an issue when I came in in August for a checkup. In August hey put a dye in the cooling system and everything looked good when they just checked it out.

I first leased a Suburban through Aaron Markella in the fall of 2020. More recently, I purchased a new Silverado in 2023. My service appointment last weekv was my first with the dealership. Jillian Luboda, Best's Service Coordinator, was able to get me in for an oil change and sticker within a day. Service Advisor Kate Gemmill had my car ready within 45 minutes of my arrival. The dealership is clean and welcoming. I highly recommend Best Chevrolet for both sales and service.

TPMS serviced and all is OK now!

From beginning to end an excellent experience. Aaron our salesperson is very professional and knowledgeable. He took his time and we were completely comfortable. Pascal the sales manager who did the paperwork was equally professional and knowledgeable.

Everyone went well as usual! The service rep was especially helpful. He explained what the recommendations were but left me to decide without pressure.

Just got my annual inspection but Kate was great at getting me in and out in a reasonable amount of time.

Excellent service as always !! I have been a customer at Best Chevrolet for many years !! My sincvere thanks to Service Coordinator Kate Gemmmill, Service Tech Staff and Service Staff for yet another great experience at Best Chevy !!

Everything went very smoothly. Everyone I dealt with at the dealership was friendly and accommodating. Henry in sales and Alexis in finance were both extremely helpful and made the entire process as pain free as possible.

Good experience

The Team Went ANOVE AND BEYOND to fix my car radio issue on a 2024 Tahoe. They were helpful, friendly and got the job done earlier than anticipated. Best is truly an amazing dealership.

brought truck in for Mass. state inspection sticker. All went well, quick, easy and painless.

As allays, the staff was very pleasant to deal with and the time to perform the work seemed reasonable!!

After a long term issue with a sensor in the driver's side mirror, my problem appears to be solved. I am extremely appreciative of the efforts put forward by the service department and the service manager to rectify the issue, now I am able to get an inspection sticker and remote start my vehicle as winter approaches.

Always a positive experience

This has been a very aggravating situation with my C8 Corvette trying to get it repaired. After being at your dealership four different times, and you having my vehicle for a total of six weeks within those times being on site, we are now hoping that the problem has been repaired. Furthermore, I was told my vehicle would be ready this past Saturday and when I try to pick it up. The entire interior of the roof was not on the vehicle. Not quite sure where the miscommunication came from but the quality control here is not acceptable. Someone should've looked at the vehicle to be sure it was ready to be picked up before I took a 45 minute ride there to find out that I was not able to pick it up. Upon this, I requested that my representative have the car cleaned as I was planning on doing this on the weekend. I wouldn't have time if I had to pick it up in the middle of the week. When I picked my vehicle up on Tuesday, I was told that it was quickly detailed, and it was all set to go. I'm extremely disappointed that the vehicle wasn't even touched as far as cleaning it up. Maybe somebody wiped the top off with a cloth, but the car was not detailed as I was told it would be. I know this is not part of the repairs of the vehicle, but due to the frustration and not being able to take care of my vehicle over the weekend I was told it would be taken care of! So overall, I'm just not really happy with the way this dealership has dealt with this situation. I've used this dealership in the past on a couple of different occasions with the C8 and I've been extremely happy I used to deal with Nina. I guess just constantly being told that nobody has any idea or they can't find the situation or problem or the vehicle is gonna be ready or the problem has been fixed has begun to wear on me.

Great service and welcoming faces coming into the service department

So far, all experiences here have been positive.

A delightful young woman at the check-in counter, started the morning right, and then a very quick service to do the safety inspection. No fuss, no hassle.

My new service representative, Brandon, was wonderful! He is such a caring and knowledgeable young man. I needed to return because a part needed to be ordered. The work was completed, and I was on my way.

My reason for bringing my car in was to get an inspection sticker. I had an appointment and the woman who waited on me was efficient, knowledgeable and pleasant.

I had several trucks that I was following online that were optioned the way I wanted. I had never dealt with Best prior to this purchase. As much as new vehicle shopping can be a chore, this was probably the best experience I had making a new truck purchase.

I dropped my vehicle off for an oil change and a sticker ... was told it would be approximately 1 1/2 hours. 4 1/2 hours later my vehicle was ready!!! No explanation of why it took so long. If I knew it was going to take that long I would not have waited for the vehicle. *Dealership was told that I was waiting for the vehicle, when I came to check on the status of my vehicle - I was told it "wouldn't be long."

4th time I have purchased from Kevin McGowan. Very happy dealing with him. He is honest and not pushy! I trust him!

Katie was amazing as always , oil change ,tire rotation . Great !!!!!

Great experience overall. Aaron made the buying process easy and stress free. Highly recommend this dealership as well as Aaron and the financial department to anyone!

The sales man Dave Fieldman was very easy to deal with, very accommodating. He made the decision on the vehicle easy. Also the person (forgot his name) in finance was very knowledgeable and easy to deal with.

This has been a very aggravating situation with my C8 Corvette trying to get it repaired. After being at your dealership four different times, and you having my vehicle for a total of six weeks within those times being on site, we are now hoping that the problem has been repaired. Furthermore, I was told my vehicle would be ready this past Saturday and when I try to pick it up. The entire interior of the roof was not on the vehicle. Not quite sure where the miscommunication came from but the quality control here is not acceptable. Someone should've looked at the vehicle to be sure it was ready to be picked up before I took a 45 minute ride there to find out that I was not able to pick it up. Upon this, I requested that my representative have the car cleaned as I was planning on doing this on the weekend. I wouldn't have time I had to pick it up in the middle of the week. When I picked my vehicle up on Tuesday, I was told that it was quickly detailed, and it was all set to go. I'm extremely disappointed that the vehicle wasn't even touched as hard as cleaning it up. Maybe somebody wiped the top fit with a cloth, but the car was not detailed as I was told it would be. I know this is not part of the repairs of the vehicle, but due to the frustration and not being able to take care of my vehicle over the weekend I was told it would be taken care of! So overall, I'm just not really happy with the way this dealership has dealt with this situation. I've used you guys in the past on a couple of different occasions with the C8 and I've been extremely happy I used to deal with Nina. I guess just constantly being told that nobody has any idea or they can't find the situation or problem or the vehicle is gonna be ready or the problem has been fixed has begun to wear on me.

I really appreciated the staff. It’s so difficult wen your cars not working

Good service all stations.

Aaron M. is excellent to work with & he provides an exceptional overall experience! Thank you, Mike

Staff is really good, extremely customer focused, knowledgeable and kind

Great customer service

inspection sticker ( one year ) in and out quick

Alexis and Pascal were awesome. very friendly, knowledgeable, and easy to do business with.

Richard who was my Sales Rep was excellent. I really like the vehicle. As a dealership you failed me drastically. I have owned my own small company for almost 30 years. Over those years I have had multiple vehicles registered to my company under my PO Box as the address. For reasons not understood, I was told that the dealership could not transfer the registration of my trade in vehicle, to the new vehicle, because the existing address on the registration was a PO Box. The trade in vehicle had been registered under the PO box for 10 years A solution could not be supplied by the dealership to register the vehicle in my companies name, and we had to redo the paperwork in my name, denying me the opportunity to have this be a company vehicle. I must reiterate, Richard my sales rep was excellent.

Service advisor was great and always kept me up to date on my vehicle.

Nina Tavares got me in and out of the service department in record time and kept me informed all the way.

The car rides great after the new tires, alignment and balancing. The delay was caused by the slow delivery of the tire distributer not Best Chevrolet.

Excellent customer service. Love dealing with Dave Fieldman!!

Everyone is so helpful, friendly, professional! Service is excellent. Always a pleasure to visit this service and dealership.

Nina was very knowledgeable and helpful. Great customer service! Best Chevy is the "Best"

Third vehicle I have purchased from the dealership, and specifically David Fieldman. Pascal Lizaire in the finance department also ensures that process is seemless.

Could not replicate problem Hopefully won’t happen again Thought diagnostic tests might but only think test drive was performed

I had an appointment for an oil change and tire rotation for 8AM on Saturday. I arrived at 7:45AM and was quickly processed by the service department. I was told that the work would take 1:15 hours. At 9:40AM I asked the desk how much longer it would be. After checking they came back and said that the car would be done shortly. So the time was longer than quoted and the price was higher than I expected. I am a long time customer having purchased 7 vehicles over the years from Best. The service has not been as good as it once was so I am now considering getting any future work done elsewhere except for warranty work.

I was not happy with the girl at the service desk twice I mentioned about looking at the G GPS. It was not listed on the invoice as something that needed to be done. She told me I needed to make another appointment, which I did. Before I left the lot, I went into the sales department and one of the salesman. Aaron came out in the pouring rain and looked at the problem, made the adjustment and sent me on my way. Thank you, Aaron.

Just needed an inspection sticker

Excellent

Amazing customer service!

I had excellent rep

You did excellent,, very pleased with my new tires thank you

Excellent experience as always. Love the complete detail on my car. Great value. The fact you keep the price reasonable makes me get it detailed more often.

Kevin McGowan and Pascal in finance were very friendly and helpful thru my whole leasing experience. I have dealt with Best Chevrolet for the past 12 years with 4 lease vehicles and many service calls, they have all been excellent. Thank you all Dianne Richmond

Aaron was our salesperson and we don’t have enough good things to say! He was great to work with from start to finish. Literally our salesperson and he did all our financing paperwork also start to finish! Will always be a customer!

This is the worst service department. They never changed my oil and when I left my brakes no longer worked. My car is only 6 months old. I will never bring my car here for service again.

My visit took much longer than I felt it should for what I was there for. 2 hours and 15 minutes for a scheduled appointment for an oil change and inspection sticker

Thank you. Prompt, informative.

very good

On point every time, the Service team at Best Chevrolet always above and beyond. Thanks again Kate

I was given a timeline, they were right on target.

Your pricing is getting very high!! Might have to go elsewhere

If your Chevy needs any kind of service, Best Chevrolet is the place to go. Just ask for the Service Manager ( Steve Tucker ). He is the greatest. The man deserves a raise. Thanks Steve, you are the BEST.

Great experience - from scheduling, front desk, service advisor and technician.

As always, a great experience!

The service department staff is wonderful

Great experience as always

Steve is great I’ve gotten plenty of work done there over the years

I was checked in and the process was started immediately. There were no surprises and everything came out as expected.

They are very professional

I thought they did a good job working a fair deal. That’s important.

Excellent experience and communication.

Very quick and efficient repair under warranty

Car was serviced and returned same day. My advisor was friendly and several people asked if I needed help while I was waiting to pick up my car.

Only challenge was they had trouble tracking my vehicle, as the appointment was made with my sales manager and not the service center.

An amazing State required inspection

The Service Advisor called and made me aware of all issues that they found and let me know what the repairs were going to cost. The work on the car was completed by the time it was promised.

The process of leasing a new vehicle was easy and fair from start to finish. Everyone I dealt with was courteous and professional. It was the “ BEST” experience I have ever had at a car dealership!!! I just love my new Chevy Traverse!!!

Very simply put, the dealerships name says it all, they are truly the BEST.

Aaron Markella was the salesman who sold me my new car. He was attentive and a good listener in regards to what I was looking for. He is very responsive to my questions at all times. I would refer others to him if they were looking for a GM vehicle.

Steve Dunne was my primary contact for this purchase. He made the process simple while educating me on the advantages of buying from Best. I would highly recommend Steve to my family and friends.

Ordering my new Silverado was a great experience. Steve Dunne was great to work with throughout the entire process.

Everyone was fantastic. Henry/David and another guy made it an easy experience.

TEN STAR SERVICE

Nina fantastic - courteous-compassionate New guy Eric doing a great job Mullin Brothers team players @ Best Chevrolet

did what i wanted done

Good

Staff was friendly and helpful

I called your service department because I needed a new battery on my 2018 Equinox which I bought at Best. I spoke to Katie who was very helpful and said bring it on in. When they got the vehicle into the shop she called me with the estimate (over $600 for a battery) and I almost dropped the phone. She went on to tell me I could by one and bring it in to be installed which I did. Again, her communication was excellent, I dropped off the battery and i was installed in about an hour and I returned to get the vehicle. I paid the invoice, grabbed the invoice and was about 10 miles away when I noticed the check engine light illuminated which I know comes on when a battery is changed and your technician shoud have cleared. I now have to take the vehicle in to have this done.

it seemed rather long, about two hours for an oil change and I had an appointment.

Inspection sticker work was completed faster than expected.

Subject: Thank You for Your Excellent Service Dear Nina, I wanted to take a moment to personally thank you for the outstanding job you did while my vehicle was in your care. As always, you went above and beyond, and I truly appreciate the attention to detail and professionalism you showed throughout the entire process. Your dedication and excellent service never go unnoticed, and it's always a pleasure working with you. Thank you for consistently providing such a high level of care and making sure everything was handled smoothly. I look forward to continuing to work with you in the future. Thanks again for your awesome work! Best regards, Sal DiMare

Service was fast and efficient

Fast service couldn't ask for more!!

Just an oil change, kit was quicker than my last one here

Service performed on time and per price quoted. Waiting area was nice

Very pleasant and accomodating service as always. Even on short notice all worked out well as I needed to have the wiper blades replaced on our Colorado pickup.

Always have a good experience been coming here since 2008. Nina is really good as well always friendly, listens and always helps.

My salesman Richard Lucero was very helpful and knowledgeable made my Silverado buying experience very easy. I have bought multiple new vehicles from Best Chevrolet over the years and have always had a good experience.

Brandon did an excellent job at getting my water pump replaced in 1 day I can’t say enough about how Happy i am with dealing with him getting my vehicle repaired.

Just recently purchased a used vehicle and I’m happy with the attention I get when I schedule maintenance James Q

Always a pleasure visiting this very professional dealership.

Great service and attentiveness to my needs

efficient and very pleasant staff!!

Professional timely great service The Best

Great communication, transparent and clear from the beginning, didn't feel like a sales push and no pressure.

Spectacular service department!! Repairs done timely and extremely fair pricing too!! What a nice team out there. Everyone was so kind and accommodating. Many thanks and AA+++ all around to Best!!

Everyone was pleasant at the dealership.

Love the place. Very professional and friendly

I went for a state inspection sticker.

I sent an email asking you to honor a coupon I received the day I had the service but I didn't get a response back. Please get back to me.Damian Marciante781.771.5111 It is very hard to get in touch with Service.

Wonderful friendly staff. Ready to help and answer all questions. No sales pressure, truly transparent. I never thought I'd say this, but I've purchased many new vehicles in my like, and I really enjoyed my time at this dealership. Greg D. was the best!!

Steve Tucker always keeps you informed.

Great service as always. Thanks

Great

AWESOME SERVICE AS ALWAYS